Privacy policy
Last updated : April 12, 2025
Privacy Policy
This Privacy Policy describes how La Maison Générale CAD (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at la-maison-generale-cad.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us. In addition to the specific uses described below, we may use the information we collect to :
- Communicate with you
- Provide or improve the Services
- Comply with applicable legal obligations
- Enforce our Terms of Service
- Protect or defend the Services, our rights, and the rights of our users or others
What personal information we collect
Information you provide directly
The information you submit to us directly through the Services may include :
- Your contact details: name, address, phone number, email
- Order information: name, billing address, shipping address, payment confirmation
- Account information: username, password, security questions
- Customer support information: content of your communications with us
Some features may require this information; not providing it may prevent access to certain features.
Information we collect about your use
We automatically collect certain usage data (“Usage Data”) through cookies, pixels, and similar technologies. This may include :
- Device, browser, and network connection details
- IP address and other technical identifiers
- Pages viewed, interactions with the Site and your account
Information we obtain from third parties
We may receive information about you from third parties, including :
- Service providers (Shopify, payment processors)
- Advertising and analytics partners
- Embedded third-party widgets or services
This data is processed in accordance with this Privacy Policy.
How we use your personal information
Providing products and services
We use your information to :
- Process your payments and fulfill your orders
- Manage your account and facilitate shipping, returns, and exchanges
- Send notifications related to your purchases and transactions
Marketing and advertising
We may use your data to :
- Send you promotional communications
- Display targeted ads on our Site and other platforms
Security and fraud prevention
We use your information to detect, investigate, and prevent fraudulent or malicious activity.
Communication and service improvement
We use your information to provide customer support and improve our Services, based on our legitimate interest in maintaining a high-quality relationship with you.
Cookies
We use cookies to :
- Operate and enhance the Site and our Services
- Remember your preferences and actions
- Conduct analytics and optimize user experience
For more details, see : https://www.shopify.com/legal/cookies
How we disclose personal information
We may share your information in the following cases :
- With vendors or third parties providing services on our behalf
- With marketing and advertising partners
- Within our corporate group or in the context of a business transaction (e.g., merger or acquisition)
- To comply with legal obligations or enforce our terms
Third-party sites and links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices; please review their own policies before sharing your data.
Children’s data
The Services are not intended for children under the age of 16. If a child has provided personal information, a parent or guardian may contact us to request its deletion.
Security and data retention
We implement security measures to protect your data, but no transmission over the Internet is entirely secure. We retain your information as long as necessary to :
- Provide the Services and manage your account
- Comply with legal requirements
- Resolve disputes or enforce contracts
Your rights
Depending on your place of residence, you may have the right to :
- Access, correct, delete, or port your personal data
- Restrict or object to processing
- Withdraw your consent
To exercise these rights, contact us through the Site or by email. We may require identity verification.
Complaints
If you have concerns about our data practices, please contact us first. If you're unsatisfied, you may contact your local data protection authority.
International Users
Your data may be transferred to and processed outside your country of residence. We use legal mechanisms (e.g., Standard Contractual Clauses) to protect your data during such transfers.
Contact
For any questions or requests regarding this Policy : Email : contact@lamaisongenerale.ca
Address : 237 Laurier Avenue West, Montréal, QC H2V 4K2