Exchanges are accepted within fourteen (14) days of the purchase date in-store or the receipt date of your order.

A prior notice must be sent to contact@lamaisongenerale.ca in order to obtain a return authorization for online orders. Otherwise, customers must visit the store with the item they wish to return.

Items must be returned clean (free of deodorant marks, makeup, perfume, or any other stains), unworn, in their original packaging, and with all tags attached.

For orders placed through our website, return shipping costs are the responsibility of the customer.

No refunds will be issued. A store credit will be provided, redeemable only on our website or in-store. Product exchanges are also available.

Items purchased on sale or promotion are considered final sale and cannot be returned or exchanged.

Custom-made, made-to-order, or special-edition items are non-exchangeable and non-refundable. All sales are final.